Acceptance of Terms
By accessing or using the Monte Flora Farmhouse Inn Lda website (www.monteflora.com), you agree to be bound by these Terms of Use. If you do not agree with these terms, please refrain from using the website.
Intellectual Property
The content on this website, including text, images, logos, and trademarks, is the property of Monte Flora Farmhouse Inn Lda. You are authorized to use the information for personal, non-commercial purposes, but you must not modify, distribute, or exploit copyrighted or intellectual property without explicit consent.
Liability and Use
Monte Flora Farmhouse Inn Lda, its partners, and employees are not liable for any damages, losses, or injuries arising from the use of this website, including computer viruses or unauthorized access. The website must not be used for illegal purposes or to introduce viruses or harmful programs.
Reservation Conditions
Reservations made are subject to availability of accommodation and payment confirmation. To make a reservation, full payment of the total stay amount is required. The values of the reservation fees, deposit, cleaning fee or others, are those announced at each moment of the page of each accommodation.
Cancellation Conditions
Once the reservation is confirmed, the following fees will apply in case of cancellation: a) The guest will pay 50% of the total amount of the reservation, in case of cancellation between 7 and 30 days before check-in. b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 7 days before the check-in date. If there is an overbooking situation (i.e., simultaneous reservations in the same accommodation) in the accommodation booked by the guest, the guest expressly acknowledges and accepts that the accommodation reallocates the reservation in an accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the Accommodation booked by the Customer), at no additional cost to the Guest, and without, for that reason, being entitled to any compensation from the accommodation.
Minimum Stay
All seasons require a minimum stay of three nights.
Payment Options
Payment for reservations can be made using an American Express, Visa or MasterCard credit card. Guests are also subject to the particular rules available at each accommodation.
Security Deposit
In all accommodations, a deposit of 50€ per each stay-night is required to cover any damage caused to the property and/or condominium. The deposit amount will be retained at the time of check-in, when it is in person, or 48 hours before the start of the reservation, via online, when express check-in is performed. Guests will not be charged any amount, the security deposit being a retention that will not allow them to access these funds until the retention is canceled. If there is no damage to the property during the stay, the deposit amount will be canceled after check-out using the same credit card, which will happen up to 7 days after check-out. If the property is not in the same condition, the deposit amount will be withheld until payment of the damaged elements. The reservation will be subject to cancellation if an authorization hold of the security deposit cannot be made, so it is important that the guest ensure that their credit card is valid and has sufficient funds. If it is not possible to authorize the retention of the deposit amount, you will be notified by email or SMS and will have 12 hours to try another payment method. All prices include VAT at the legal rate in force.
Accommodation Bulletin
Under the terms of subparagraph a) of paragraph 1 of article 45 of the Convention Implementing the Schengen Agreement, the accommodation of foreign citizens must be communicated to the SEF, by which means all those who do not have Portuguese nationality. For the purposes of the aforementioned article, all guests with foreign nationality must provide all information regarding their identification, until the maximum deadline of the check-in date, through the Accommodation Bulletin.
Stay Conditions
The holder of the reservation must be at least 18 years old and must stay in the reserved accommodation during the entire stay. Guests under the age of 18 can only be accommodated if accompanied by an adult who is the holder of the reservation. The reservation holder must provide a valid address, telephone number and email address.
Extra Beds and Age Limit
Reservations are only possible according to the unit’s maximum occupancy. There are no extra beds or baby cradles. Monte Flora Farmhouse Inn Lda welcomes children aged 8 and over due to the inn’s ambiance.
Pre Check-In
Upon completion of the reservation, the holder of the reservation will receive an email and/or an SMS from the accommodation in which the reservation was made with confirmation of the reservation and important explanations about the accommodation and information about additional services (such as transfer service or extra cleaning). Guests will be invited to fill in an Accommodation Bulletin which is of the utmost importance for the preparation of their stay. The Accommodation Bulletin will request, in particular, the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information within the scope of foreigners and border services. Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present in the accommodation. If the number of guests exceeds the limit, the accommodation reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid. The Accommodation cannot assume any responsibility for the incorrect or non-completion of the Accommodation Bulletin. Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation.
Pets
In compliance with legal regulations, pets (of any breed, size or age) are not allowed on the premises.
Smoking
Smoking is not allowed inside the accommodations.
Check-in and Check-out
Upon check-in, identification documents of the person responsible for the reservation will be requested, as well as all foreign guests, for the purpose of confirming the information provided. Unless otherwise agreed, the occupancy of the accommodation on the check-in date will be made between 4 pm and 5 pm. In case of late check-in – from 5 pm -, an express check-in service may be available, and the guest must confirm this possibility in advance with the host at Monte Flora. The express check-in service depends on the full completion of the Accommodation Bulletin by the guests. Check-out is until 11:00 am and all guests must leave the accommodation by the scheduled time. Guests must advise their desired check-out time so that a member of the accommodation staff can be present. If it is not possible for a member of the accommodation to appear at the time of checkout, the guest can leave the keys on the main table, inside the accommodation and close the door. Guest must NOT leave keys in the door lock.
Any change to the departure and arrival dates and times must be confirmed by the hosting team. In the event of delays, without prior notice and without confirmation from our team, a fee corresponding to the rate of one night will be charged from the deposit amount. Upon check-in, the host only provides ONE set of keys, and guests must be careful not to lose them. Guests must return all keys upon check-out. Additional fees will apply for lost keys or lock-outs. Fees are charged as follows: Lost keys – 30 euros, Emergency visit (between 5 pm and 9 am and on weekends) – 30 euros.
Services Available
Monte Flora Farmhouse Inn Lda offers free parking, room and laundry service, Wi-Fi, a selection of organic supply of the land produce. Transport service is available upon prior arrangement.
Cleaning Services
The accommodation will be cleaned prior to guests’ arrival. The basic service includes a set of towels, bed linen and organic toiletries for each booking. Additional cleaning services and products, including linen and towel changes, are available for an additional fee. Guests must keep the accommodation as organized and clean as possible, delivering it, at the time of check-out, in the best cleaning conditions so that our team can receive the next guest.
Waste Disposal
Guests must not leave trash inside the accommodation, next to or outside the door of the accommodation (when applicable), and must use the trash bins, near the car-park or next to the dry toilettes, intended for this purpose.
Equipment, Furniture and Accommodation Items
If an appliance does not work, or if guests are unsure how to use any equipment in the lodge, they should contact the host. No changes to the accommodation or its content are allowed. All items found in the accommodation belong to the owner and must not be moved or removed from the property during the stay.
Maintenance and special orders
Guests must notify the accommodation of any damage to contents, equipment or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify the accommodation of such damages, they may be held liable for them.
Any and all problems within the accommodation (eg electrical problems, equipment malfunctions, water leaks) must be immediately reported to the host by email or telephone. Depending on the issue, resolution can take up to 72 hours, or longer if relying on third-party services. While respecting guests’ privacy, our team reserves the right to access the accommodation at any time, if necessary, for inspections, repairs and emergencies.
Belongings
Our accommodation is not responsible for any items left inside the apartment after the guest has checked out. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.